Superglue Emporium - Back of House Manager

Posted on: 28 February 2018

About Us

GLUE Store, is part of the Next Athleisure Group (Super Glue, Topshop Topman & Le Coq Sportif) and is a fun, funky and leading youth retailer specialising in street, denim, lifestyle clothing and accessories. Being the House of Brands, we carry some of the hottest and on trend fashion from well-known international, national and local brands. 


About The Role

As our Back of House Manager, you will work closely with the Store Manager and Risk Team to ensure all operational and administrative tasks are completed accordingly. Your key responsibility involves leading the back of house team to ensure they work hand-in-hand with the shop floor team members, meeting all requirements accordingly.

You will be responsible for, but not limited to the following duties:

Team Management

  • Proactively work alongside the Store Manager & HR team to recruit and onboard new talent
  • Effective task delegation across the team
  • Providing training and support 
  • Succession planning with team members, working alongside the Store Manager
  • Manage any team member grievances accordingly with Store Manager & HR 

Store Operations and Loss Prevention

  • Management of Customer complaints and discrepancies
  • Lead daily and weekly walk throughs in the Back of House area
  • Managing faulty stock
  • Task delegation amongst team
  • Plan and manage stock deliveries
  • Effectively manage stock levels by department, brand and style
  • Oversee daily and weekly administrative tasks
  • Coordinate stocktake with the Store Manager, Risk Department and Back of House team

Financial Management

  • Work in partnership with the Store Manager and communicate the overall expectations and weekly store KPI’s to the Back of House Team
  • Roster Management

Workplace Health & Safety

  • Ensure that a duty of care is demonstrated by providing a safe and healthy workplace
  • Train all new and existing team members to carry out tasks in accordance to safe work practices
  • Adhere to incident reporting


Who you are

  • Previous Management experience in a similar role and environment
  • Proven experience and knowledge in team management and development
  • Intermediate Microsoft Office Suite skills (Excel)
  • Strong analytical and problem solving skills
  • Strong written and verbal communication skills
  • Leader, motivator & overall inspiring individual
  • Knowledge of WHS
  • Loves the Glue brand and culture


If you’re looking for an exciting opportunity and believe you have what it takes to continue to drive success at Glue then Apply Now!


To apply, please submit your resume!